Customer retention prediction for small business

Know which customers are likely to cancel — before they stop paying.

PrediktSales flags customers with declining usage, missed visits, payment issues, or reduced activity 60–90 days before they cancel, so your team knows who to contact first.

Get a free retention consult

No software to install · Built on your data · Runs on AWS

At-risk customers · this week Live
Peak Music Lessons
Jon C
Attendance down 40% · no lesson booked in 28 days
87%
High risk
Riverside Gym
Michael R
Check-ins down · payment retried twice
72%
High risk
Horizon Martial Arts
Sarah L
Attendance down 25% · missed last 2 classes
58%
Watch
+ 9 more customers flagged this week — ranked by who to call first

Get the same customer insights Fortune 500 companies use — at a fraction of the cost.

The retention gap

Most SMBs find out a customer left when the next invoice goes unpaid.

5–7× — what it costs to win a new customer versus keeping one you already have.

Most small businesses already have warning signs in their CRM, billing, visit, attendance, or transaction data. The problem is that those signals are usually not organized into a scheduled action list.

What You Get

Scheduled customer risk reports

60–90 days of warning

Catch measurable signals such as reduced usage, missed visits, failed payments, lower purchase frequency, and declining engagement.

📋

A ranked customer follow-up list

A prioritized list showing which customers to contact first, the risk score, and the reason each account was flagged.

💰

Revenue protected

Retention outreach is cheaper than replacement acquisition. The goal is to reduce preventable cancellations before revenue is lost.

How It Works

Up and running in three steps

1
Connect your data

Point us at what you already have — POS, CRM, billing, or attendance records. CSV, Parquet, or live data sources. Nothing new to install.

2
We learn your warning signs

We handle the heavy lifting and deploy a secure predictive model built around your historical business signals. Your data never leaves your control.

3
Get your scheduled at-risk reports

Receive scheduled customer risk reports showing cancellation risk, priority accounts, and the measurable reason each customer was flagged.

Why PrediktSales

Enterprise-grade prediction, built for small business

🔒
Secure, enterprise-grade architecture

Built natively on AWS. Every system is architected, deployed, and secured by an engineer holding four AWS certifications including Solutions Architect Associate and Machine Learning Engineer Associate. Can also run inside your own AWS account.

Other Available Services

Additional ways prediction and AWS can help your business

The same predictive models, analytics, and AWS infrastructure can be applied across other areas of your business.

🎯 Lead scoring 📈 Sales forecasting 🧮 Custom scoring models 🗺️ Territory intelligence 💳 Payment risk scoring 💬 Ask your data in plain English ☁️ AWS services & pipelines
What We Deliver

A customer retention model — and a list of who to call this week

Trained on your data, not a generic template. Delivered in 3–5 business days from when we receive your data.

Free consult call

Confirm prediction is the right tool for your business.

Data audit and cleanup

We map your data, define what customer loss looks like in your business, and prepare it for modeling. No CRM changes needed.

Customer retention model

Built using your historical customer data to identify which customers are most likely to stop buying or disengage.

Priority at-risk customer list

Top customers ranked by risk, with the specific reasons each one was flagged. See an example →

Cohort retention chart

Visualize how your customer cohorts retain over time. See an example →

Walkthrough call

We walk you through the findings, hand off the list, and answer questions.

Get a free retention consult

Tell us a little about your business. We’ll review your data and show you what’s possible — no obligation.

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